If an item is showing as out of stock, feel free to contact us we’ll be happy to help!
We'll let you know whether the product is expected to be restocked or if a suitable alternative is available.

You can purchase a Paw Print Creations Gift Card by searching "Gift Card" using the search icon on our website, or by clicking this link go directly to it.

We aim to use more sustainable packaging wherever possible.

Depending on the product and supplier, orders may be shipped using post-consumer recycled plastic (PCR) mailers, recycled cardboard boxes, and other recyclable or compostable packaging materials.

By using recycled and lower-impact packaging options, we help reduce waste and support a more circular economy.

Many of our products are made to order, helping reduce overproduction and waste.

Orders are typically processed within 3–5 business days before shipment. Processing times may be longer during busy periods, public holidays or promotional events.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Orders are typically processed within 3–5 business days before shipment.

Estimated delivery timeframes are:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days

Please note that these are estimated timeframes only and may vary depending on your location, carrier delays, public holidays or busy periods.

For full details, please refer to our Shipping Policy.

Yes. Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided to monitor your parcel's progress and view the latest delivery updates from the carrier.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

You can use this tracking information to monitor your parcel's progress and view the latest delivery updates from the carrier.

If you haven't received a dispatch confirmation after the expected processing time, please contact us and we'll be happy to assist.

Delivery procedures may vary depending on the carrier and your location. If nobody is available to receive your parcel, it may be left in a safe place, redirected to a collection point, or taken to a nearby post office or depot for collection.

Please refer to your tracking information for the latest delivery updates and instructions from the carrier.

As personalised and engraved items are custom-made specifically for you, they cannot be returned, exchanged or refunded for sizing issues or change-of-mind purchases.

However, if your item arrives faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible and we'll be happy to assist.

Gift cards are non-refundable and cannot be returned or exchanged for cash unless required by law.

If your item arrives damaged, faulty, incorrect or not as described, please contact us as soon as reasonably possible so we can assess the issue and assist you.

We may request photographs or other information to help investigate your claim. Depending on the circumstances, we may offer a refund, repair, replacement or other appropriate remedy in accordance with the Australian Consumer Law.

For more information, please refer to our Refund Policy.

If you notice an address error, please contact us as soon as possible.

We may be able to update your delivery address before your order is dispatched. Once an order has been shipped, address changes or redirections may not be possible.

If your parcel is already in transit, we recommend monitoring the tracking information and contacting the carrier directly where available. We'll also do our best to assist where possible.

Please contact us as soon as reasonably possible with your order number and details of the item received.

To help us investigate and resolve the issue quickly, we may ask for photographs of the item and packaging.

If we have sent the incorrect item, we'll work with you to provide an appropriate remedy in accordance with the Australian Consumer Law.

Please contact us as soon as reasonably possible with your order number and details of the missing item.

To help us investigate, we may ask for photographs of the items received and the packaging.

We'll review the issue and work with you to resolve it as quickly as possible.

Yes. Simply enter the recipient's delivery address during checkout and we'll send the order directly to them.

Please ensure the recipient's name, address and contact details are entered correctly before placing your order.

We do not currently offer gift wrapping services. However, our products are carefully packaged and ready to be gifted upon arrival.

We support a range of currencies to make shopping easier for customers around the world.

To view prices and shop in your preferred currency, use the Country/Region selector located in the top menu or at the bottom of our website.

Available currencies may vary depending on your selected country or region.

Yes. Items purchased using a gift card are subject to the same Returns and Refund Policy as any other purchase.

If a refund is approved, it will generally be issued back to the original gift card or original payment method where applicable.

Please refer to our Refund Policy for full details.

You don't need a password to access your account. Instead, we'll send a one-time 6-digit verification code to the email address associated with your account.

If you haven't received your code, please check your spam or junk folder. The code is valid for 15 minutes.

If you're still having trouble signing in, please contact us and we'll be happy to assist.

You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in the footer of our emails.

Please note that even if you unsubscribe from marketing communications, we may still send important service-related emails regarding your orders or account.