Privacy Policy

Last updated: 14th June 2026

This Privacy Policy describes how Paw Print Creations (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.pawprintcreations.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information from a variety of sources as described below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve our Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions, and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Suppliers & Third-Party Fulfilment Services:

To fulfil orders, we rely on third-party suppliers and fulfilment partners and others ("Suppliers"). These Suppliers are responsible for printing, packing, and shipping your orders. As part of this process, the Suppliers may collect and process certain personal information that we share with them, such as your shipping address, name, contact details, and order information.

• Third-party suppliers, fulfilment partners and others are service providers who process your personal data to fulfil your order on our behalf. These Suppliers will only use your personal data to the extent necessary to provide their services (for example, shipping the product to you). We are committed to working with third-party suppliers who take appropriate measures to safeguard your information in accordance with their privacy policies.
• We take reasonable steps to work with suppliers and service providers that maintain appropriate privacy and security practices, including the Australian Privacy Act 1988 and Australian Privacy Principles (APPs), to protect your personal data.

By using the Services and placing an order, you acknowledge and consent to our use of these Suppliers, and to the processing of your personal information by them for these specific purposes.

How We Use Your Personal Information

We use your personal information for the following purposes:

• Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications to you related to your account, purchases, returns, exchanges, or other transactions, and manage your account.
• Marketing and Advertising: We may use cookies, pixels and similar technologies provided by advertising and analytics partners, including Google and Meta, to measure website performance, improve our Services and deliver relevant advertising.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
• Communicating with You and Service Improvement: We use your personal information to provide you with customer support and improve our Services.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing activities, both on our Site and across other sites. This helps us tailor your experience, track shopping behaviour, and improve our Services.

You can control your cookie preferences through your browser settings. Please keep in mind that blocking cookies may cause certain features and functionality of the Services to work incorrectly or be unavailable.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. These include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

We may disclose your personal information to our third-party Suppliers, for the purposes of fulfilling orders.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request that it be deleted.

Security and Retention of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. We retain your personal data only as long as necessary for our business or legal obligations.

Your Rights

The privacy rights available to you depend on the laws of the country or state where you live. Where the Privacy Act 1988 (Cth) applies to us, you have the following rights under Australian law:

• Right to Access: You can request access to the personal information we hold about you.
  
• Right to Correction: You can request that we correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
  
• Right to Complain: You can complain to us if you believe we have mishandled your personal information, and you can also complain to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.
  
• Direct Marketing Opt-Out: You can ask us at any time to stop sending you direct marketing communications (for example, by using the “unsubscribe” link in our emails or by contacting us).

Complaints

If you have a concern or complaint about how we handle your personal information, please contact us. We aim to acknowledge privacy complaints within 7 business days and investigate them promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside of Australia, including countries where our third-party service providers are located, such as the United States. Where we disclose personal information to overseas recipients, we will take reasonable steps to ensure that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including through appropriate contractual and other safeguards.

Contact

For any questions or to exercise your rights regarding your personal information, please contact us at:

Paw Print Creations
ABN: 27 306 135 849
Email: admin@pawprintcreations.com.au

Mailing Address:
PO BOX 89
Ferny Hills DC QLD 4055
Australia